Privacy Policy | RakyatJP Official Secure Gaming Platform

Last Updated: 2026-08-19

Privacy at a Glance

  • What we collect: Identity, payment, and technical data required for account operation.
  • Why we collect it: To verify your age, process financial transactions, and prevent fraud.
  • Who sees it: Only our internal team and essential partner service providers.
  • Retention: Kept for the account lifecycle plus the time required by Malaysian law.
  • Your Control: You can request data access or deletion via our support team.

Introduction and Scope

This Privacy Policy governs the collection and use of personal data on the RakyatJP platform. It applies to all users accessing our services via web browsers or the official application within Malaysia.

Please note that this policy does not apply to third-party websites or external services you may visit after leaving our platform. We strongly encourage you to review the privacy policies of any third-party provider you interact with.

Personal Information We Collect

Account and Identity Data

Information provided during registration used to create your account and maintain a unique user identity.

Verification Documents

Copies of identification used to verify your identity and ensure you meet the legal age requirements for gaming.

Payment Data

Transaction records and payment method details necessary to process deposits and withdrawals securely.

Gaming and Transaction Activity

Records of games played and financial movements to monitor account activity and prevent irregularities.

Technical Data

IP addresses, browser types, device identifiers, and operating system information to optimize site performance and security.

Support Communication

Records of your interactions with our support team to resolve queries and improve service quality.

How We Collect Data

We gather information through three primary channels:

  1. Directly from You: Information you provide during registration, KYC verification, and support requests.
  2. Automatically: Technical data collected via cookies and server logs while you navigate our platform.
  3. Partner Providers: Data received from our partner payment processors and technical service providers to verify transaction status.

Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Creating and maintaining your secure user profile.
  • Financial Processing: Facilitating deposits and payouts in MYR.
  • Security & Compliance: Verifying age, identity, and preventing multi-accounting or fraudulent activities.
  • Optimization: Personalizing your experience based on platform usage.
  • Legal Obligations: Complying with applicable gambling and financial regulations in Malaysia.
  • Marketing: Sending promotions only if you have explicitly opted-in.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Trusted partners handling payment processing, identity verification, and technical infrastructure.
  • Legal Authorities: Relevant authorities when required by law or to protect the legal rights of the platform.

How We Protect Data

We implement robust safeguards to protect your information:

  • Encryption: Using secure protocols for data in transit between your device and our servers.
  • Access Control: Restricting internal access to personal data to only those employees whose roles require it.
  • Isolation: Payment data is handled through isolated, secure systems.
  • Monitoring: Regular security monitoring to detect and prevent unauthorized access.

Cookies and Tracking

We use cookies to enhance your experience and maintain session security. For detailed information on how we use tracking technologies, please visit our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion: Request the erasure of your data where applicable.
  • Objection: Object to specific processing activities or withdraw consent for marketing.
  • Portability: Request your data in a structured, machine-readable format.

To exercise these rights, please contact our support team via the channels available on our Support page.

Note: Even after account closure, we must retain certain data as required by anti-money laundering and gambling regulations in Malaysia.

How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Following account closure, data is retained for the period required by applicable law in Malaysia to comply with legal and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account belongs to a minor, the account will be terminated immediately and any funds will be handled according to our internal compliance rules.

Parents or guardians who believe a minor has created an account should report this via our Support page.

Cross-Border Transfers

To provide our services, some of our technical and payment providers operate outside of Malaysia. In such cases, we ensure that appropriate safeguards are applied to protect your data during these transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of this page periodically.

Contact Us

If you have any questions regarding your privacy or the handling of your data, please reach out to us through our official communication channels:

Visit Support Center